Home - Empire State Property Management

Discover how Empire State Property Management brings dependable, tech-forward solutions to New York City’s most demanding properties.

Fast, reliable maintenance

We resolve issues quickly through our vetted vendor network and real-time tracking tools—protecting your investment and keeping residents satisfied.

Through our easy-to-use online portal, residents can:

• Submit maintenance requests

• Track repair progress in real time

• Get updates from start to finish

Consistent updates, quicker resolutions and greater peace of mind.

Transparent financial reporting

We deliver monthly financials that go beyond the basics to support informed decision-making.

We provide:

• Detailed breakdowns of income and expenses

• Budget variance analysis of income and expenses

• Get updates from start to finish

Reliable insights, no surprises.

Compliance you can trust

Our compliance team uses custom tracking tools to monitor regulations, conduct audits, and keep your building fully aligned with city requirements.

• Ongoing monitoring of city agency updates

• Regular briefings for owners and board members

• Routine audits to ensure full compliance

Reduced liability, increased confidence.

Project management from start to finish

From planning to delivery, we manage every phase with precision.

• Budgeting, scheduling, and contractor coordination

• Hands-on oversight and quality control

• On-time, on-budget delivery

With Empire State, your projects are in expert hands—boosting property value and tenant satisfaction.

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Simple, secure payments & maintenance tracking

Our digital tools simplify every financial touchpoint—for both residents and boards.

• Flexible online payment options

• Maintenance and payment tracking

• Custom reports for co-op and condo boards

Our system keeps finances organized and communities running smoothly—building trust and boosting satisfaction.

Concierge services that go beyond

We offer personalized support that makes everyday living effortless.

• Property caretaking and maintenance oversight

• Delivery coordination and house management

• Custom services like pet care and more

With Empire State, residents enjoy a seamless, elevated living experience designed around their needs.

Why Choose Empire State

Partner with experienced professionals who combine deep NYC expertise with innovative tools. We simplify complexity, enhance operations, and exceed expectations—every time.

Meet the Team

Seasoned NYC Property Managers

Seasoned property managers with deep knowledge of the NYC market, delivering trusted, hands-on expertise tailored to each property.

Enhanced Resident Engagement

With a 90% resident engagement rate—well above industry norms—our portal ensures fast, responsive service and stronger community satisfaction.

Local Expertise and Technology Integration

Our intuitive online portal streamlines communication, rent collection, and maintenance requests—boosting transparency, reducing friction, and keeping everything running smoothly.

What Our Clients Are Saying

Read testimonials from satisfied property owners and tenants.

Matthew and his team are a dream to work with. ESPM is a diamond in the rough of notoriously terrible management companies in NYC. Matthew took a chance on us about 4 months ago in the middle of a pretty contentious situation involving the transition of Board of Directors.

He handled our sticky and ambiguous situation with extreme professionalism, tact, and care. It's difficult to find managing agents who can strike a balance between running a great business and acting with empathy - he achieves both, making sure his clients are always put first and are happy. He actively brings creative ideas and proposals to the table which would benefit our building and its shareholders.

We cannot thank Matthew and the ESPM team enough for how they've helped us reinstate safety and financial security in our building. I am excited to continue our work with ESPM!

Julia Heavey

Board Member

We began working with Empire State a few months back and the building's operations were instantly improved.

It's too soon to write a proper review, but I give Matthew and his team at Empire State five stars because they have help our small co-op through a difficult transition and they did it with kind professionalism that is not easy to find these days.

Eduardo Martinez

Board Member

Our building chose Empire State as our property management company last year and they have been an absolute pleasure to work with. They are extremely responsive and their portal makes it easy for everyone to enter requests or alert them to emergencies.

They hold a monthly meeting with the Board, bringing a level of financial reporting and operational transparency on all projects, small or large, we did not have in the past.

And they are very proactive, both bringing solutions and alternate vendors/quotes where appropriate as well as pointing out areas that need to be addressed or areas of improvement they identify during their monthly site visits.

Dierdre McGlashan

Board Member

Frequently Asked Questions

Find answers to the most common questions about our property management services.

How do I get started?

If you own a condo, co-op, or multifamily property, we’d love to connect. To get started, reach out via phone, email, or by filling out the inquiry form on our website.

One of our team members will quickly follow up to discuss your property, walk you through our services, and guide you through a smooth onboarding process.

We begin with a detailed property assessment to tailor our management approach to your needs—from tenant relations to financial reporting—ensuring a seamless transition to Empire State’s expert care.

What services do you offer?

We offer a full suite of property management services customized for New York City's competitive real estate market.

For multifamily buildings, our services include tenant screening, rent collection, maintenance coordination, legal compliance, financial reporting, and project oversight.

For co-ops and condos, we offer specialized board support, detailed financial reporting, community-focused services, and proactive compliance tracking. Our online portal also enhances tenant experience with easy access to services and clear communication.

How much do you charge?

Our pricing is transparent and tailored to the size, complexity, and specific needs of your property.

After learning more about your building, we’ll provide a personalized quote and an itemized breakdown of services—so you’ll know exactly what you’re paying for, with no hidden fees.

Contact us for a detailed estimate and to understand the value we can bring to your property and residents.

Do you handle repairs?

Yes. We coordinate all repairs using a vetted network of reliable contractors who meet our strict quality standards.

Residents can submit repair requests and track progress in real-time through our secure online portal.

For larger projects, we manage everything—from sourcing multiple bids to ensuring work is completed efficiently and meets our high expectations. This proactive approach helps preserve your property’s value while keeping tenants satisfied.

Do you manage smaller buildings?

Absolutely. We manage buildings of all sizes and bring the same level of care, expertise, and professionalism to smaller properties as we do to larger ones.

Whether you own a compact rental, co-op, or condo, you’ll benefit from tailored services like proactive rent collection, tenant communication, maintenance coordination, and financial oversight.

Our team ensures smaller buildings receive big-picture service and results.

Do you take on buildings that require extensive repairs?

Yes. We specialize in managing properties that need major upgrades or renovations—and understand the importance of trusted oversight before capital improvements begin.

From securing multiple bids to managing contractors and timelines, we take a hands-on approach to ensure repairs are completed on time, on budget, and to a high standard.

By building a foundation of trust, we help you confidently move forward with improvements that boost both property value and resident experience.

Still have questions?